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Appliance

I think the two blankets were too heavy and...

Resolved • Response time 1 minute

22 Jan 2022

I think the two blankets were too heavy and now I have the F--E-- code and I have tried the power/ Cancel
JA: What's the brand and model of your appliance? How old is it?
Customer: and the fresh spin button. The door can not be opened.
JA: How long has this been going on? What have you tried so far?
Customer: It is model MHWE301 it was delivered 8/16/2014
JA: Is there anything else the Appliance Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: sorry I had it delivered 8/16/2013
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22 Jan 2022

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Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician
Hello! My name is ***** ***** Just Answer and I will be assisting you!
22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician

I'm sorry to hear about your washing machine troubles. It appears that that is an incomplete error code. If you code provide for me the full error code, I can assist you further!

22 Jan 2022
Customer reply
22 Jan 2022
F1. E2
22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician

Thank you! One moment while I research this code.

22 Jan 2022
Customer reply
22 Jan 2022
Ok
22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician

It appears that that code indicates an issue with the motor control unit. That control is located on the drive motor. I've attached a link to the part number below!

https://www.searspartsdirect.com/product/4v1bdtsaxl-0026-110/id-w10315848

22 Jan 2022
Customer reply
22 Jan 2022
How can I get the bottom part of the machine open to get to the part?
Also I need to open the door to get the blankets out.
How can I do that?
22 Jan 2022
Customer reply
22 Jan 2022
Are you still there?
22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician
I am. I was attempting to find a video showing you how to take it off but wasn't able to locate one. If you could take a picture of the front of the machine, I can walk you through how to remove the paneling for the bottom and access the motor.
22 Jan 2022
Customer reply
22 Jan 2022
Customer attachment 1/22/2022 12:56:25 AM
[Attachment hidden]
22 Jan 2022
Customer reply
22 Jan 2022
Can you help me get the door open to get the blankets out.
22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH
In-Home Appliance Technician

To unlock the door, remove the bottom panel of the machine by tipping the machine back slightly and removing the screws on the bottom of it. Once it's removed, reach your hand up towards the door lock and feel for a small plastic tab on it. Pull that tab and the door will unlock!

22 Jan 2022
Appliance Technician's response
22 Jan 2022
ColtenH
ColtenH

This will also give you access to the motor. You can remove the back panel from the machine as well for further access.

Customer rating:
ColtenH
ColtenH
In-Home Appliance Technician
Avg. question only $28
Expert
22 Jan 2022
Your question matters. ColtenH and 4 other Appliance Technicians are ready to help. Ask your own question
Customer reply
22 Jan 2022
Ok
22 Jan 2022
Customer reply
22 Jan 2022
I had to stop for the night.
I have to borrow some ratchet sockets to remove the fastners to get to the panel off. I will try to get the panel off tomorrow.Thanks
22 Jan 2022

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