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Resolved • Response time 11 minutes

7 Dec 2021

I'm not sure who to speak with about this problem . I went online to purchase a product tonight and chose one of my credit cards to pay. It was rejected. So I tried the other card from the same company and it too was rejected. I contacted that company and was assured nothing was wrong with their end, that the company I was purchasing from must have had some wrong information on my account they were working with. I used my PayPal next and everything went through as normal. Are there some companies that are using some wrong information on my accounts and I need to get this straight? How do I find out who, how, where ,etc. Of this potential problem. Does Google maybe have dated information that is still in their system and is therefore rejecting the right info? Same thing with Facebook. How do I begin to try to find out what the problem is so by it can be corrected? Sharon
JA: I'll do all I can to help. Can you tell me more about what's going on?
Customer: I
Iwhen I attempt to purchase things online, my credit cards are rejected
JA: Is there anything else the Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Not always. It's like there's a glock somewhere in my information. I contacted Discover about it and there is absolutely nothing wrong on there end.
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7 Dec 2021

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Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

Hi there - Thank you for using JustAnswer. My name is ***** ***** I will be helping you with this today. Please keep in mind that our conversation is for informational purposes only and does not create an attorney-client relationship. For legal advice you should consult a local attorney. There may be delays as I investigate your issue, so I appreciate your patience. The website may automatically offer you a phone call for an additional charge - please feel free to ignore the offer and we can chat here.

7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

Is this just happening on one site? Or on multiple sites?

7 Dec 2021
Customer reply
7 Dec 2021
It happened for the first time tonight. I tried my first card, it was rejected. I tried my second card, it, too, was rejected. I called my credit card company immediately, as this has never happened before. Both cards are paid in full by bank debit each month. So there was no reason for these rejections. At that point I decided to put it on PayPal to see if it too would be rejected. It was not. It was accepted and the purchase went right through. The thing I find odd is that the very company that PayPal uses for my purchases is the very company that I tried to use and was rejected. Same information on both. One is accepted. one is rejected
7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

Sometimes a specific company may just be having problems with their payment processing. It probably won't happen again on other sites. If it does, then it could be your payment info issue, but it sounds like a one time problem with that particular vendor.

7 Dec 2021
Customer reply
7 Dec 2021
Thank you. I really hope that is the case! If this does happen again, how do I start to get my my payment info issue resolved? Where would I even start?
7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

It depends on how you enter your payment information online. Is it saved in your web browser, or do you enter it each time you purchase something?

7 Dec 2021
Customer reply
7 Dec 2021
It is saved usually. Maybe that needs to be changed?
7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

What browser do you use?

7 Dec 2021
Customer reply
7 Dec 2021
Google
7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

OK, you should go to your pay settings at pay.google.com. From there, click on "Payment methods." You can then remove any broken payment method, and add a new one.

7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam
Disputes/Compliance Attorney

But again, this doesn't sound like the probable cause of your issue. More likely it is just a single vendor's temporary problem.

7 Dec 2021
Customer reply
7 Dec 2021
I do think you're right. An anomaly. If not I'll find out soon enough! Thank you so much for your help
7 Dec 2021
Lawyer's response
7 Dec 2021
AttorneySam
AttorneySam

Sure thing - Good luck to you in getting the payments back up and running.

Customer rating:
AttorneySam
AttorneySam
Disputes/Compliance Attorney
Avg. question only $36
J.D. University of North Carolina; knowledgeable in landlord-tenant, family, criminal, constitutional, property, corporate/business, and international law.
7 Dec 2021
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