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I was in the middle of drying but now when I...

Resolved • Response time 1 minute

21 Jan 2022

I was in the middle of drying but now when I tried to turn it back on it will not start
JA: What's the brand and model of your laundry appliance? How old is it?
Customer: One year old LG ThinQ Sensor Dry
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: Just today. I turned it completely off and tried to restart it
JA: Is there anything else the Appliance Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: that’s all
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21 Jan 2022

Ask your own question
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

Thank you for contacting JustAnswer.com. My name is ***** ***** I will be helping you with your appliance today. I understand the frustration of a non-working appliance. I will do my best to help you get it back up and running. I am looking over the notes, but any information you can provide would help.

Can you give me the model number?

21 Jan 2022
Customer reply
21 Jan 2022
Just a sec
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

Ok, I am here.

21 Jan 2022
Customer reply
21 Jan 2022
DLEX-4000B
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

Thanks, ***** ***** tried to reset the breaker yet?

21 Jan 2022
Customer reply
21 Jan 2022
The main breaker to the house? I think it's outside and it's snowing. Only been in this house a few months? The washer is on the same circuit and it's working fine?
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

The washer is 120v and the dryer is 240v.  It won't be on the same circuit.  The breaker is in the breaker box/fuse box.  It should be located out of the weather.  Most are inside.  If you have a basement it will be there.  If not it may be near the hot water heater.

21 Jan 2022
Customer reply
21 Jan 2022
Hold on
21 Jan 2022
Customer reply
21 Jan 2022
Ok, found it in the garage. Looks like dryer is #3 so I tripped it but no change
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

Ok, you turned it off and back on.  Does the dryer have any lights on the controls?

21 Jan 2022
Customer reply
21 Jan 2022
Dryer
'S light is on and time shows bit won't dryer won't run and time eventually runs down and dings complete
21 Jan 2022
Customer reply
21 Jan 2022
Oops, but won't run...
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech

Does it sound like it is running?  Do you hear the Motor?

21 Jan 2022
Customer reply
21 Jan 2022
Light is on in the dryer then goes out
21 Jan 2022
Customer reply
21 Jan 2022
No
21 Jan 2022
Customer reply
21 Jan 2022
Ever thing looks normal but it won't run
21 Jan 2022
Appliance Technician's response
21 Jan 2022
DanielN427
DanielN427
Repair Tech
The light is on even with the door closed?
21 Jan 2022
Customer reply
21 Jan 2022
Just for the normal couple of minutes
21 Jan 2022
Appliance Technician's response
22 Jan 2022
DanielN427
DanielN427
Repair Tech

Ok, I do not think this is going to be a simple fix.  That timer counts down which means the computer thinks the drum is turning.

22 Jan 2022
Customer reply
22 Jan 2022
Ahhhh!!! Could it still be under warranty?
22 Jan 2022
Appliance Technician's response
22 Jan 2022
DanielN427
DanielN427
Repair Tech

It is going to require taking the machine apart and testing parts with a multimeter.

THe machine only has a one-year warranty.

22 Jan 2022
Customer reply
22 Jan 2022
Ok, thanks
22 Jan 2022
Appliance Technician's response
22 Jan 2022
DanielN427
DanielN427

You are most welcome.

Customer rating:
DanielN427
DanielN427
Repair Tech
Avg. question only $28
Expert
22 Jan 2022
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