Is it legal for my bank, Chase, to hold my deposit for 10 days, when it cleared my employers account four business days ago? My account is 20 years old, I have never been overdrawn or had any issue. Their customer service hold time yesterday was over two hours! I was so angry I had to hang up. Aren't they earning interest on my funds?
JA: What state are you in? It matters because laws vary by location.
Customer: Sure it's California. I'm in San Bernardino county if that has any impact.
JA: What steps have you taken so far?
Customer: I’ve emailed 3 times. Received one canned response to call them. After I spent 2 hours on hold yesterday. I.have been a chase client for 20 years and suddenly I can't teach a human.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: I would just like to know if this is illegal. I read my deposit account agreement and Dont see where any of the hold requirements apply here.Customer: Chat is completed