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I installed a new circuit board. Do I need to...

Resolved • Response time 1 minute

21 Jan 2022

I installed a new circuit board. Do I need to reset the fridge
JA: What's the brand and model of your fridge? How old is it?
Customer: 2016 French door with freezer on bottom
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: The freezer stopped working about a week ago. So I installed a new circuit board
JA: Is there anything else the Appliance Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
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21 Jan 2022

Ask your own question
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.
Appliance Technician
Good afternoon. My name is ***** ***** I'll be assisting you with your appliance today. Please give me a moment to review your question.
21 Jan 2022
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.
Appliance Technician

I'm sorry to hear you're having issues with your refrigerator. I understand how frustrating that must be. If you don’t mind, may I have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section, and seen if you just open the refrigerator door.

21 Jan 2022
Customer reply
21 Jan 2022
W10706351
21 Jan 2022
Customer reply
21 Jan 2022
Wrf993fifm00
21 Jan 2022
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.
Appliance Technician

Perfect, thank you. If you don’t mind, please allow me a few minutes to look up your model and type. In the mean time if you have anything else you’d like to add, you can respond and I’ll read it while I’m typing.

21 Jan 2022
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.
Appliance Technician

There is no programming or reset on this refrigerator.  I'm not sure what part number you ordered, but if the unit is running and cooling after replacing the control board, it sounds like you ordered the wrong board.  The part number for the board you need to order is W11389713.  This is the board on the back of the refrigerator behind a small access panel.

I'm glad I could help. If you need anything else, just let me know. I hope you enjoy your experience with JustAnswer.com. I look forward to helping you again in the future.

21 Jan 2022
Customer reply
21 Jan 2022
Ok thanks
21 Jan 2022
Customer reply
21 Jan 2022
What does it do if it's the right circuit board
21 Jan 2022
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.
Appliance Technician

It should just start up and work like normal.  The display might show PO for "power outage" but you just push the confirm button to reset that on the display.

21 Jan 2022
Customer reply
21 Jan 2022
Okie dokie thanks
21 Jan 2022
Appliance Technician's response
21 Jan 2022
Tyler Z.
Tyler Z.

You're welcome, and good luck.

Tyler Z.
Tyler Z.
Appliance Technician
Avg. question only $28
11+ years being an appliance technician with factory training.
21 Jan 2022
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